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WJS Home sofas are designed to balance cloud-like softness with everyday support, making them comfortable for lounging, relaxing, and daily family use.

The seating feel leans toward soft and cozy rather than firm. Internal support layers help reduce quick sagging under normal use.

Yes. All dimensions listed on the product detail page are carefully measured, including overall size, seat depth, seat height, and modular measurements when applicable.

All dimensions are listed on the product detail page under the “Dimensions” section. Modular sofas also include individual module measurements.

We recommend measuring your living room, doorways, hallways, and staircases before ordering. To make this easier, you can download our Measurement Guide, which walks you through exactly what to measure and how to measure it. If you’re still unsure, modular designs usually offer more flexibility for tight or complex spaces.

Yes. WJS Home Cloud Sofa models feature removable and washable covers, making them easier to clean and maintain for everyday family use.

Some WJS Home sofas are designed with pet-friendly materials that offer better durability and easier cleaning for homes with pets, while other fabrics are intended for general everyday use. You can explore our pet-friendly sofa options here.

WJS Home sofas are designed for normal household use and are tested to support everyday seating, including adults, children, and pets. Weight capacity may vary by model and configuration, so we recommend checking the product detail page or contacting customer service for specific guidance.

Seat height and depth are designed to provide relaxed, lounge-friendly comfort for most users. Cloud-style sofas may feel deeper and lower than traditional sofas, which is ideal for lounging but may feel different if you prefer an upright seating posture. Detailed measurements are available on each product page.

We strive to display product colors as accurately as possible. However, slight variations may occur due to lighting conditions, screen settings, or surrounding decor. Please refer to lifestyle photos and product descriptions for the best overall color reference.

At this time, fabric swatches may not be available for all models. Please refer to the product detail page for fabric descriptions and images, or contact customer service for assistance in choosing the right option.

We accept major credit and debit cards, and offer express checkout options including Shop Pay, PayPal, Amazon Pay, Google Pay, and Venmo, depending on availability at checkout.

Installment or financing options may be available depending on your location and payment provider. Please check available options during checkout.

You can place an order directly on our website by selecting your configuration and completing checkout online.

Orders may be modified or canceled before production starts. Once production or shipping begins, fees may apply.

For in-stock items, orders are typically processed within 2 business days. Small parcel orders usually arrive within 5-8 business days, while large furniture shipped via LTL (Less Than Truckload) delivery typically arrives within 7-15 business days after processing.

For pre-orders, custom orders, or out-of-stock items, the total delivery timeframe is usually 4-10 weeks, depending on the manufacturing schedule. Estimated delivery times will be confirmed after your order is placed.

Yes. WJS Home offers free shipping within the United States on all orders.

Please measure entryways in advance and contact customer service if unsure. Modular designs are often easier to deliver.

For everyday stains, wipe with a damp cloth. For tougher stains, use a mild cleaning solution. Follow care labels for washable covers.

For regular household use, spot cleaning as needed is recommended. Removable covers can be washed occasionally based on use frequency, pets, or spills. Always follow the care label instructions to avoid damage.

Under normal household use, cushions maintain their shape. Regular fluffing helps extend comfort and lifespan.

Fabric durability can be affected by factors such as contact with sharp objects, improper cleaning methods, frequent heavy friction, or occasional handling during transportation. If you notice any concerns at any stage, contact info@wjshomestore.com

Yes, return and exchange policies vary by product type.

Standard (non-custom) sofas are eligible for a 30-day risk-free return or exchange, provided the item remains in its original condition.

Custom sofas, which are made to order, are generally non-returnable and non-exchangeable. However, any manufacturing defects or quality issues will be handled in accordance with our Refund & Return Policy

If you notice any damage or issues upon delivery, please contact our customer service team as soon as possible with your order number and photos. We’ll review the issue and assist you according to our quality and warranty policy.

WJS Home provides a 2-year limited warranty covering manufacturing defects under normal household use.

The warranty does not cover damage caused by normal wear and tear, improper use, accidental damage, unauthorized modifications, or improper cleaning methods. Please refer to our warranty policy for full details.