Refund policy
At WJS Home, your satisfaction is our priority. If you are not fully pleased with your purchase, please review the following policy regarding returns, refunds, and exchanges.
1. Return Eligibility Period
You may request a return or exchange within 30 calendar days from the date your item was delivered. Requests made beyond this period may not be accepted.
2. Return Requirements
To be eligible for a return, items must meet all of the following conditions:
- The item is unused, unassembled, and remains in its original, undamaged packaging
- It is in resalable condition, free from scratches, stains, damage, or other signs of wear
3. Non-Returnable Items
We are unable to accept returns under the following circumstances:
- Items that are custom-built, made-to-order, or personalized
- Items that have been assembled, modified, or installed
- Items returned without original packaging or missing components
- Products showing signs of use, damage, or alterations that affect resale condition
4. Refund Procedure
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified via email regarding the approval or rejection of your refund.
If your return is approved:
- A refund will be issued to your original form of payment
- Refunds are typically processed within 5 business days following confirmation
- You will receive a confirmation email when the refund is initiated
5. Return Shipping Fee
Unless a return is due to a confirmed product defect or damage caused during shipping, return shipping costs are generally the responsibility of the customer. This policy helps us maintain fair pricing and focus on delivering excellent products and service to all customers.
To ensure a smooth return process, the use of a trackable and insured shipping method is strongly recommended. Items should be returned in their original or equivalent protective packaging to help prevent damage during transit.
| Number of Seats | Estimated Return Shipping Cost (USD) |
|---|---|
| 1 Seat | $60-80 |
| 2 Seats | $120-160 |
| Each Additional Seat | Additional charges will apply |
For all other products, please contact our customer service team for information regarding estimated return shipping costs.
6. How to Initiate a Return
To request a return or exchange, please follow these steps:
- ontact us at info@wjshomestore.com or contact us via WhatsApp at +1 2138246872
- Provide your order number and proof of purchase (confirmation email or invoice)
- Explain the reason for return and attach clear photos of the product and its packaging
Our team will review your request and respond with detailed instructions for next steps, including return shipping information.
7. Damaged or Defective Items
If your item arrives damaged, defective, or incomplete, you must notify us within 7 days of delivery.
- We may ask for photos or videos documenting the issue.
- Once the issue is verified, we will offer a replacement, repair, or refund at no additional cost to you.
- Claims submitted after the 7-day window may not be accepted.
8. Final Sale Items
Items labeled as “Final Sale,” “Clearance,” or “Non-Returnable” on the product page are sold as-is and are not eligible for return, exchange, or refund.
Please review the product page carefully before completing your purchase.
9. Refund Processing Timeline
After receiving your return, please allow up to 7 business days for our team to complete the inspection and finalize the refund process.
We will notify you once your return has been processed.
If you have any questions regarding returns or refunds, please contact our customer care team at info@wjshomestore.com.