Política de envío

At WJS Home, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping practices and procedures.

Shipment Processing Time

  • Processing Time: Orders for in-stock items are processed within 2 business days after payment confirmation.
  • Business Days: Our business days are Monday through Friday, excluding public holidays.
  • Order Volume Delays: During periods of high order volume, processing times may be extended. Should a significant delay occur, we will notify you via email or phone.

Shipping Rates and Delivery Estimates

  • Shipping Charges: We offer free shipping on all orders.
  • Shipping Methods: Orders are shipped via FedEx or UPS, depending on the destination and package size.
Order Type Processing Time Delivery Time
Small Parcels 2 business days 5-8 business days
LTL (Less Than Truckload) 2 business days 7-15 business days

Pre-Orders, Custom Orders, and Out-of-Stock Items

  • Delivery Timeframe: For pre-orders, custom orders, or items that are out of stock, delivery times range from 4 to 10 weeks, depending on manufacturing schedules. We will inform you of the estimated delivery time upon order confirmation.

Shipment to P.O. Boxes or APO/FPO Addresses

  • Delivery Restrictions: We ship to addresses within the United States and U.S. Territories. However, we do not ship to APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number(s). Tracking information typically becomes active within 24 hours.

Customs, Duties, and Taxes

  • Damage During Transit: All applicable customs duties, taxes, and fees are the responsibility of the customer. WJS Home is not responsible for any additional charges incurred during or after shipping.

Damages

  • Damage During Transit: WJS Home is not liable for products damaged or lost during shipping. If your order arrives damaged:
    • Document the damage with photographs.
    • Retain all packaging materials.
    • Contact the shipment carrier to file a claim.
    • Notify our customer service team at info@wjshomestore.com for assistance.

Incorrect Shipping Addresses and Refused Deliveries

  • Address Accuracy: Please ensure that your shipping address is accurate and complete. We validate addresses with USPS; if an address cannot be verified, we will attempt to contact you. If we cannot obtain a valid address, the order will be canceled and refunded.

     

  • Refusal of Delivery: Large furniture shipments require specific return labeling and processes. Should a customer directly refuse a delivery without prior communication with WJS Home's customer service team, particularly if it leads to the absence of a WJS Home-provided return label, the package may become lost or detained, incurring significant loss. In instances of an unauthorized refusal, WJS Home will charge a service fee equivalent to 30% of the total order amount. To avoid unnecessary expenses, customers are kindly encouraged to contact the customer service team info@wjshomestore.com promptly with any questions or concerns regarding a delivery.

Missing or Stolen Shipments

  • Non-Receipt of Order: If the shipping carrier reports that your order has been delivered, but you have not received it:
    • Contact us immediately at info@wjshomestore.com.
    • We will initiate an investigation with the carrier, which may involve local law enforcement.
    • Resolution may include a replacement or refund, depending on the outcome of the investigation. Please allow up to 21 days for the investigation to conclude.

For any further questions or assistance regarding our Shipping Policy, please contact our customer service team at info@wjshomestore.com.